Status:
COMPLETED
Using Behavioral Economics to Enhance Appointment Reminders and Reduce Missed Visits
Lead Sponsor:
VA Office of Research and Development
Collaborating Sponsors:
Iowa City VA Health Care System
VA Salt Lake City Health Care System
Conditions:
Appointment Reminders
Eligibility:
All Genders
18+ years
Phase:
NA
Brief Summary
"No-shows," or missed visits are a persistent problem in all health care systems. They contribute to worsened patient access, longer wait times, and inefficient use limited health care resources. The ...
Detailed Description
Objectives: The overarching objective of this proposal is to test the effectiveness of simple and scalable enhancements to appointment reminders in reducing no-shows, and prepare for larger-scale impl...
Eligibility Criteria
Inclusion
- All subjects will be a minimum of 18 years old.
- All subjects will be patients with scheduled outpatient appointments (either primary care or mental health) in the VA Portland Health Care System.
- Race and ethnicity will not be used in determining inclusion or exclusion of subjects.
Exclusion
- None
Key Trial Info
Start Date :
December 17 2019
Trial Type :
INTERVENTIONAL
Allocation :
ACTUAL
End Date :
October 14 2021
Estimated Enrollment :
34516 Patients enrolled
Trial Details
Trial ID
NCT03850431
Start Date
December 17 2019
End Date
October 14 2021
Last Update
April 19 2024
Active Locations (1)
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1
VA Portland Health Care System, Portland, OR
Portland, Oregon, United States, 97239