Status:
UNKNOWN
Modeling the Impact of Inbound Call Distribution Virtualization in Emergency Medical Communication Centers (EMCCs) on Their Service Level
Lead Sponsor:
Nantes University Hospital
Collaborating Sponsors:
IMT Mines Albi - France (https://www.imt-mines-albi.fr/)
Conditions:
Emergency Medical Service Communication Systems, Health Care
Eligibility:
All Genders
Brief Summary
Fast access to the Emergency Medical Communication Center (EMCC) is essential for the population in emergency situation. It is therefore essential that these call centers operate quickly and provide g...
Detailed Description
France is facing political decisions on the evolution of Emergency Medical Communication Center organization to improve population accessibility. Regarding the performance targets requested by the Fre...
Eligibility Criteria
Inclusion
- All incoming calls passing through the five Emergency Medical Centers in the Pays de la Loire region (Loire-Atlantique, Maine-et-Loire, Mayenne, Sarthe and Vendée). In each center, an advanced telephone system automatically keeps track of all inbound calls.
Exclusion
- According to the French national consortium, incoming calls that hung up in less than 10 seconds are considered as dialing errors and are excluded
Key Trial Info
Start Date :
January 15 2021
Trial Type :
OBSERVATIONAL
Allocation :
ESTIMATED
End Date :
December 16 2022
Estimated Enrollment :
1500000 Patients enrolled
Trial Details
Trial ID
NCT04670835
Start Date
January 15 2021
End Date
December 16 2022
Last Update
December 17 2020
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