Status:
COMPLETED
Nudging High-acuity Emergency Department Patients to Schedule a Follow-up Visit
Lead Sponsor:
Geisinger Clinic
Conditions:
Emergency Service, Hospital
Eligibility:
All Genders
18+ years
Phase:
NA
Brief Summary
The goal of this campaign is to reduce unnecessary emergency department (ED) visits by encouraging patients with high acuity visits to follow up with an appropriate primary care provider (PCP) or spec...
Detailed Description
Enrollment will conclude when either 7500 participants have been enrolled or after 120 days, whichever occurs first.
Eligibility Criteria
Inclusion
- \>= 18 years of age
- ED visit rated as high acuity (level L2 or L3)
- Discharged from ED in past 24 hours
- Attributed to a Geisinger PCP in Community Medicine Service Line
Exclusion
- Have an appointment scheduled within 7 days following discharge with a primary care provider or specialist
- Institutionalized
- Cannot be contacted via the communication modality being used in the study (i.e., SMS), due to insufficient/missing contact information in the electronic health record or because the patient opted out
- Admitted to hospital
- Eloped from ED
- Left ED without being seen
- Deceased prior to messaging
Key Trial Info
Start Date :
August 9 2024
Trial Type :
INTERVENTIONAL
Allocation :
ACTUAL
End Date :
April 6 2025
Estimated Enrollment :
6814 Patients enrolled
Trial Details
Trial ID
NCT06535347
Start Date
August 9 2024
End Date
April 6 2025
Last Update
June 5 2025
Active Locations (1)
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1
Geisinger Health System
Danville, Pennsylvania, United States, 17822