Status:
RECRUITING
Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
Lead Sponsor:
Bao Yan
Conditions:
Communication
Service Recovery
Eligibility:
All Genders
Phase:
NA
Brief Summary
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essentia...
Detailed Description
This plan is a prospective study conducted by a certain center, aiming to explore the effect of adopting the combined communication mode of CARE and AIDET on improving the clinical communication abili...
Eligibility Criteria
Inclusion
- (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.
Exclusion
- (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Key Trial Info
Start Date :
February 19 2025
Trial Type :
INTERVENTIONAL
Allocation :
ESTIMATED
End Date :
December 31 2025
Estimated Enrollment :
75 Patients enrolled
Trial Details
Trial ID
NCT06967350
Start Date
February 19 2025
End Date
December 31 2025
Last Update
May 13 2025
Active Locations (1)
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1
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, Zhejiang, China, 14618