Status:
NOT_YET_RECRUITING
Evaluation of the Access to Healthcare Service
Lead Sponsor:
University Hospital, Rouen
Conditions:
Emergency Service, Hospital
Eligibility:
All Genders
18+ years
Brief Summary
The Healthcare Access Service (SAS) of the Emergency Department of the CHG du Havre is a telephone regulation (i.e., orientation) service for users of Le Havre. Access to this service, during a call, ...
Detailed Description
The SAS represents an evolution of SAMU medical regulation, no longer based solely on emergency medical assistance (the standard regulation system), but also combining it with outpatient medical regul...
Eligibility Criteria
Inclusion
- For the primary analysis and secondary outcome measure 1:
- All calls to 116-117 or 15 in the Le Havre area over the 40 study periods,
- Non-opposition. Patients with a life-threatening emergency will be included in the primary analysis, even though there will be no pseudo-randomization of the systems for them. They are therefore included in the study.
- For the secondary analysis on patient compliance with the referral given by the regulating physician (secondary objective 2):
- Non-opposition of patients who used the SNP call for the primary analysis,
- Randomly selected by sampling calls to 116-117 or 15 made over the study periods defined by the protocol.
- For the qualitative component:
- Major,
- No opposition from regulators and major effectors of the SAS
- Or No opposition from adult health patients in the Le Havre area who have used the unscheduled care system (outpatient or inpatient).
Exclusion
- For the primary analysis and secondary objective 1:
- Refusal to participate,
- Non-French speaking.
- For the secondary analysis on patient compliance with the referral given by the regulating physician (secondary objective 2) and for the qualitative component:
- Minor caller
- Refusal to participate (patient or caller or both),
- Non-French speaking (caller)
- Only for adult healthcare users in the Le Havre area included in the qualitative component: Not having the independent capacity to use the SNP. Non-use of the SAS will not be a criterion for exclusion.
Key Trial Info
Start Date :
December 1 2025
Trial Type :
OBSERVATIONAL
Allocation :
ESTIMATED
End Date :
June 1 2027
Estimated Enrollment :
9280 Patients enrolled
Trial Details
Trial ID
NCT07207499
Start Date
December 1 2025
End Date
June 1 2027
Last Update
October 6 2025
Active Locations (1)
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1
Le Havre Hospital Group,
Le Havre, France, 76083