Actively Recruiting

Phase Not Applicable
Age: 18Years +
All Genders
NCT07314697

Arrival Time Implementation

Led by University of California, Los Angeles · Updated on 2026-02-10

300000

Participants Needed

1

Research Sites

25 weeks

Total Duration

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AI-Summary

What this Trial Is About

This is a prospective clinical trial evaluating how behaviorally informed message framing can improve patient on-time arrival for outpatient visits. This trial is being implemented in conjunction with UCLA Health's broader operational quality improvement (QI) efforts to enhance clinic flow and patient experience. The main question it aims to answer is how displaying an explicit arrival time (set to 15 minutes before the scheduled appointment) affects when patients arrive for their appointments, compared to a control condition where only the appointment time is displayed and patients are encouraged to arrive 15 min before the appointment (without an explicit arrival time).

CONDITIONS

Official Title

Arrival Time Implementation

Who Can Participate

Age: 18Years +
All Genders

Eligibility Criteria

Eligible

You may qualify if you...

  • In-person outpatient appointments with UCLA Health clinicians during the study period
  • Appointments scheduled in Primary Care, Pediatrics, or Internal Medicine, Med Peds departments
  • Active MyChart account status
  • Opted in to receive SMS communications from UCLA Health
  • Appointment visit types including Return, Well adult (physical), Well child return, New, Well adult new (physical), Well child (new)
Not Eligible

You will not qualify if you...

  • Appointments at clinics not scheduled through the Patient Access Organization

AI-Screening

AI-Powered Screening

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Trial Site Locations

Total: 1 location

1

UCLA Health Department of Medicine, Quality Office

Los Angeles, California, United States, 90095

Actively Recruiting

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How is the study designed?

Study Type

INTERVENTIONAL

Masking

DOUBLE

Allocation

RANDOMIZED

Model

PARALLEL

Primary Purpose

HEALTH_SERVICES_RESEARCH

Number of Arms

2

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