Testing a Text Message Support Program to Help Adults Use Hearing Aids in NHS Audiology

What this Trial Is About

Hearing loss affects over 18 million adults in the United Kingdom and is linked to issues like social isolation, depression, and other health problems. Hearing aids are the main treatment but many users either do not use them or use them irregularly, which wastes resources and limits the benefits. This research is evaluating a standardized text-message support program delivered through Florence, an NHS-approved system, to help new hearing aid users improve their use, outcomes, and cost-effectiveness. The study compares two groups one receiving the usual NHS audiology care and the other receiving the same care plus a series of at least 65 supportive text messages over 14 weeks via the Florence system. The messages aim to prepare, inform, and support patients as they begin using their hearing aids. The study includes a pilot feasibility phase and a process evaluation to assess how well the program works and how it is received. Participants will be followed for 28 weeks and complete various questionnaires and assessments at different time points to measure hearing aid use, benefits, satisfaction, self-management, and quality of life. Researchers will also collect data logged by the text-message system. The study focuses on feasibility, proof of concept, and process evaluation, aiming to inform improvements in hearing aid management and support.

Evaluating an Audiology Text-Message Protocol to Support Hearing Aid Use in NHS Adult Audiology Patients