Actively Recruiting
Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
Led by Bao Yan · Updated on 2025-05-13
75
Participants Needed
1
Research Sites
45 weeks
Total Duration
On this page
AI-Summary
What this Trial Is About
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
CONDITIONS
Official Title
Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
Who Can Participate
Eligibility Criteria
You may qualify if you...
- Nurses who have worked in the clinic for more than half a year
- Volunteers who agree to participate and sign written informed consent
- Able to complete the entire study process during the study period
You will not qualify if you...
- Nurses on maternal leave, sick leave, rotation, or in training
- Nurses with poor mental state, such as depression tendency
- Nurses unable to complete the entire study process during the study period
AI-Screening
AI-Powered Screening
Complete this quick 3-step screening to check your eligibility
Trial Site Locations
Total: 1 location
1
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, Zhejiang, China, 14618
Actively Recruiting
Research Team
B
Bao Yan
CONTACT
How is the study designed?
Study Type
INTERVENTIONAL
Masking
NONE
Allocation
RANDOMIZED
Model
PARALLEL
Primary Purpose
OTHER
Number of Arms
3
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