If you’ve changed your mobile number or email and wish to update your login credentials, please follow the secure process below:

Step-by-step update process

1. Send an email to support@decentrialz.com using your current registered email ID.
2. In your message, include:
   • Full name (as registered)
   • Your current contact detail (mobile/email)
   • The new mobile number or email you want to use
   • Reason for change (optional)
3. Our team will verify your request. You may be asked to confirm your identity through a secure method.
4. Once approved, your contact details will be updated and you’ll be notified.

Important Notes

• You cannot update contact info via the website directly. This is a deliberate security measure to protect your account from unauthorized changes.
• Changing your contact information will affect how you receive OTPs and notifications.
• Account update requests are usually processed within 24-48 business hours.

Key Note:
All personal information updates are processed in accordance with HIPAA, GDPR, and international privacy standards. We do not share updated contact details with third parties without your explicit consent.