If you’ve changed your mobile number or email and wish to update your login credentials, please follow the secure process below:
Step-by-step update process
- Send an email to support@decentrialz.com using your current registered email ID.
- In your message, include:
- Full name (as registered)
- Your current contact detail (mobile/email)
- The new mobile number or email you want to use
- Reason for change (optional)
- Our team will verify your request. You may be asked to confirm your identity through a secure method.
- Once approved, your contact details will be updated and you’ll be notified.
Important Notes
- You cannot update contact info via the website directly. This is a deliberate security measure to protect your account from unauthorized changes.
- Changing your contact information will affect how you receive OTPs and notifications.
- Account update requests are usually processed within 24-48 business hours.
Key Note:
All personal information updates are processed in accordance with HIPAA, GDPR, and international privacy standards. We do not share updated contact details with third parties without your explicit consent.