DecenTrialz is committed to timely technical support. Here are our standard response windows:

Severity Level	Example Scenario	Initial Response Time	Expected Resolution
Critical (Platform down)	Website not loading, login blocked	Within 2 hours	12–24 hours
High (User blocked)	Cannot complete pre-screening	Within 4 hours	24–48 hours
Medium (Bug affecting UX)	Button not working, UI glitch	Within 12 hours	2–3 business days
Low (Cosmetic issues)	Minor typos, color issues	Within 24 hours	3–5 business days

Key Note:
These timelines apply during business hours (9:00 AM–6:00 PM EST, Monday to Friday). Reports submitted over weekends or holidays may experience slight delays.