Yes. Participants are encouraged to speak with a support representative prior to proceeding with any referral or next steps.

At DecenTrialz, we recognize that choosing to participate in a clinical trial is a personal and significant decision. Individuals may wish to seek clarification before continuing, particularly if they have questions regarding eligibility, trial details, data privacy, or next steps in the process.

This section outlines who you may speak with, what type of support is available, and how to request assistance at any stage of the pre-screening or trial-matching process.

When it may be helpful to speak with someone

You may consider contacting support if:

• You have questions about a specific trial or matching results
• You are uncertain whether your medical history may impact eligibility
• You would like additional information about how referrals work
• You are seeking clarification on data privacy or information handling
• You would prefer reassurance or further explanation before continuing

These are common and appropriate reasons to seek assistance. DecenTrialz provides accessible support options to ensure you are fully informed prior to making any decisions.

Available support options

DecenTrialz offers two levels of participant support:

1. DecenTrialz Platform Support Team

The platform support team can assist with:

• Clarifying how the DecenTrialz matching and referral system operates
• Providing guidance on navigating the platform and understanding next steps
• Explaining how your data is collected, stored, and protected under HIPAA standards

Please note: The DecenTrialz support team is not authorized to provide clinical advice or determine trial-specific eligibility.

Contact information:

Email: support@decentrialz.com

2. Research Site Personnel (Post-Referral Only)

Once you opt in to be referred to a clinical trial:

• A representative from the research site may contact you
• They are qualified to answer study-specific clinical questions, explain procedures, and discuss potential risks and benefits
• This communication occurs only after you have provided explicit consent to be referred

How to request support

You may request assistance at any point—before, during, or after completing the pre-screener—using any of the following methods:

• Clicking the “Need Help?” or “Contact Support” link within the DecenTrialz platform
• Sending an email to support@decentrialz.com

A member of the support team will respond as promptly as possible to provide assistance or direct you to the appropriate contact.

Key Note: There is no obligation to proceed with a referral or enroll in a clinical trial simply because you have been matched. DecenTrialz encourages all prospective participants to seek clarification and ask questions before making any decisions. Participation in research should always be informed, voluntary, and supported by transparent communication.