Actively Recruiting
Advancing Decisions About Virtual Service Encounters
Led by VA Office of Research and Development · Updated on 2026-04-08
600
Participants Needed
1
Research Sites
117 weeks
Total Duration
On this page
AI-Summary
What this Trial Is About
Expanded availability of virtual care encounters in Primary Care provides new opportunities to improve Veterans' outcomes by aligning encounter modalities with their needs and preferences. Yet, Veterans and their Primary Care physicians (PCPs) lack personalized information about the benefits and costs of different Primary Care modalities that is needed to maximize the value of Primary Care encounters. To address this problem, in this study the investigators will use surveys and interviews to identify what Veterans and PCPs perceive to be the benefits and optimal uses of different Primary Care encounter modalities. They will then supplement their existing system for communicating encounter costs to Veterans and PCPs with new interactive messaging about benefits and optimal uses of different encounter modalities. Finally, this novel Advancing Decisions about Virtual Service Encounters (ADViSE) intervention will be optimized through user-centered refinement before evaluating its effects on Veteran-centered outcomes, use of virtual care, and intermediate health outcomes in a randomized controlled trial (RCT).
CONDITIONS
Official Title
Advancing Decisions About Virtual Service Encounters
Who Can Participate
Eligibility Criteria
You may qualify if you...
- Veteran has an upcoming face-to-face, telephone, or VA Video Connect appointment within 8 to 12 weeks
- Veteran had at least 3 Primary Care face-to-face, telephone, or VA Video Connect encounters in the past 12 months
- Able to provide informed consent
- Willing and able to receive text messages from the VA Patient Engagement, Tracking, and Long-term Support platform
You will not qualify if you...
- Diagnosis of mild cognitive impairment, dementia, or a psychotic disorder
AI-Screening
AI-Powered Screening
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Trial Site Locations
Total: 1 location
1
VA Ann Arbor Healthcare System, Ann Arbor, MI
Ann Arbor, Michigan, United States, 48105-2303
Actively Recruiting
Research Team
J
Jeffrey T Kullgren, MD MPH MS
CONTACT
N
Nora A Metzger, BA MSW
CONTACT
How is the study designed?
Study Type
INTERVENTIONAL
Masking
NONE
Allocation
RANDOMIZED
Model
CROSSOVER
Primary Purpose
HEALTH_SERVICES_RESEARCH
Number of Arms
2
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