Actively Recruiting
Informing Low-acuity Emergency Department Patients of Non-emergent Resources (2)
Led by Geisinger Clinic · Updated on 2026-03-13
8286
Participants Needed
1
Research Sites
67 weeks
Total Duration
On this page
AI-Summary
What this Trial Is About
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.
CONDITIONS
Official Title
Informing Low-acuity Emergency Department Patients of Non-emergent Resources (2)
Who Can Participate
Eligibility Criteria
You may qualify if you...
- 18 years of age or older
- Low acuity (L4 or L5) visit to Geisinger emergency department
- Discharged from Geisinger emergency department within past 24 hours
You will not qualify if you...
- Unable to be contacted by text message due to missing contact information or opting out
- Admitted to hospital
- Participated in this intervention within the past 365 days
AI-Screening
AI-Powered Screening
Complete this quick 3-step screening to check your eligibility
Trial Site Locations
Total: 1 location
1
Geisinger
Danville, Pennsylvania, United States, 17822
Actively Recruiting
Research Team
A
Amir Goren, PhD
CONTACT
How is the study designed?
Study Type
INTERVENTIONAL
Masking
NONE
Allocation
RANDOMIZED
Model
PARALLEL
Primary Purpose
HEALTH_SERVICES_RESEARCH
Number of Arms
3
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